I’ve never used adjustable dumbbells before, how do I adjust the weight?
We have a number of adjustable dumbbells in the Apex Pro Sports range and the mechanism to change the weight varies depending on the adjustable dumbbell selected. The most important thing is to make sure that the adjustable dumbbell is in it’s tray as the safety lock mechanisms prevent the weights from being changed otherwise.
All of the Apex Pro Sports adjustable dumbbells are designed and built to change weights in a matter of seconds rather than minutes with the old style spinlock adjustable dumbbells.
I’ve never used adjustable kettlebells before, how do I adjust the weights?
The adjustable kettlebells have a very simple lock and unlock mechanism when adjusting the weight. Simply pull the tab, slide to unlock and then remove / add the relevant plates to set your weight. Once the weight is set, slide the tab back to lock and you’re good to use your adjustable kettlebell.
What is the best practice to use the adjustable dumbbells?
As with all things mechanical we do advise being sensible when using our adjustable dumbbells. We suggest to always lay down gently and never be dropped. We also suggest using a soft mat to place the dumbbells upon in between sets. Unlike fixed weight dumbbells in a commercial gym, they are not designed to be dropped or thrown down.
Is there a warranty?
All of the Apex Pro Sports products have a 12 month warranty from receipt of delivery. The warranty covers any defects under normal use during the warranty period and we will repair or replace, at no cost, products or parts of the product that are defective because of improper materials or workmanship, under normal use and maintenance.
The warranty does not cover damage of the product resulting from negligence (e.g. dropping the product), unauthorized modification of the product or damage caused by weather (e.g. rust if product is kept outside).
Do you stock spare parts?
All of the Apex Pro Sports range comes with a 12 month warranty included free of charge, with longer warranty options available. We understand that sometimes you want the peace of mind of having spare parts just in case and we do stock spare handles, bases and plates for each of our products. Please do contact us if you would like to purchase.
User Guides?
How long will postage take?
All orders are dispatched from the Apex Pro Sports warehouse in Germany. We aim to dispatch as many orders as we can the same day they are placed, however it can occasionally be the next business day. We use professional postal couriers (DPD, GLS, DHL) and you will receive tracking information the same day that the order is dispatched.
For further information on transit times, please check our Delivery Information page.
When will you dispatch my order?
We will arrange for your order to be dispatched from our UK warehouse the same or next business day.
Do you ship to non-mainland uk isles and locations?
Yes we do ship to non-mainland UK isles and locations. These however may incur a surcharge. If you live on non-mainland, please let us know and we can give you a quote.
Do you ship internationally?
We ship to the UK as well as Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden and Switzerland.
Tax is included in the sale price for UK orders. All other countries’ orders are subject to local country duty fees.
Contact us if you want a local quote.
Can I alter my order?
Sadly once your order has been placed, we are unable to modify your order once we have started processing it as our website automatically syncs with our warehouse. We would kindly ask you to double check all details on your order before making payment. If you would like to order a greater quantity or an additional product, please place a new order online.
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What is your returns policy?
Our full returns policy is stated here. At BRAINGAIN we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please contact us within 14 days of receiving your order so we can make it right. Please keep your original packaging as items must be returned in their original packaging. As our items are heavy goods, the packaging we provide gives our products the best chance from being damaged in transit and reaching back to us in good condition.
What if my dumbbells / kettlebells are damaged when they arrive?
The Apex Pro Sports team check every product before it is sent for delivery to make sure everything is working as it should. If something were to slip through the cracks, we would be happy to offer you a replacement. If you would like to request a refund or exchange, please contact us within 14 days of your purchase with a photo of the problem so we can make it right.
